Privacy
policy.

Welcome to BigBytes ("we," "our," or "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Please read this policy carefully. By using our application, you consent to the collection and use of your information as described here.

1. Information We Collect

To provide a seamless food delivery experience, we collect information across three main categories:

A. Information You Provide to Us

Account Data: Name, email address, phone number, password, and profile picture.

Delivery Data: Delivery addresses, drop-off instructions, and contact details for the recipient.

Payment Data: Payment card details or mobile money account info (processed securely via licensed third-party payment gateways; we do not store raw card details).

Support Data: Information you submit when contacting our customer service or rating your orders.

B. Information Collected Automatically

Location Data: Precise or approximate geolocation from your mobile device to track deliveries, estimate delivery times, and show nearby restaurants. This may be collected in the background if you grant permission.

Transaction Details: Order history, items ordered, dates, times, and amounts charged.

Device & Usage Data: IP address, device type, operating system, unique device identifiers, and app performance logs.

C. Information from Third Parties

Partners: Delivery riders and restaurant partners may provide feedback regarding your order interactions.

Social Logins: If you link your account via Google, Apple, or Facebook, we receive basic profile info permitted by those platforms.

2. How We Use Your Information

We process your information to fulfill our service commitments and improve the app:

To Fulfill Orders: Sharing your name, phone number, and delivery address with the restaurant preparing your food and the rider delivering it.

To Personalize Services: Recommending nearby restaurants and tailored meal options based on your location and past preferences.

To Process Payments: Facilitating secure transactions and managing refunds.

To Communicate: Sending order updates, receipt confirmations, and critical security or policy alerts.

To Improve the App: Analyzing data trends to optimize app navigation, delivery routing, and system performance.

For Marketing: Sending promotional offers or newsletters (you can opt out at any time).

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties in the following scenarios:

With Delivery Partners & Vendors: Riders see your address and phone number to complete the delivery. Restaurants see your order details and first name.

With Service Providers: Third-party vendors who handle payment processing, cloud hosting, data analysis, and push notification delivery.

For Legal Reasons: If required to comply with local laws, regulatory requests, court orders, or to protect the safety and rights of our users and partners.

Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, or restructuring.

4. Data Security & Retention

We use industry-standard technical and organizational security measures (such as encryption and secure data protocols) to protect your data from unauthorized access or disclosure.

We retain your personal data only as long as your account is active or as necessary to provide services, resolve disputes, and comply with legal or accounting requirements.

5. Your Privacy Rights

Depending on your location, you have specific rights regarding your personal information:

Access & Portability: You can request a copy of the personal data we hold about you.

Correction: You can update or correct your profile details directly within the app settings.

Deletion: You can request that we delete your account and personal data (subject to certain legal obligations to retain transaction histories).

Location Controls: You can enable or disable location tracking at any time through your device settings, though this will limit our ability to deliver food to your exact current location.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, via app notifications or email.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Email: bigbytesfood@gmail.com